Yes. When you start working with Partner Wholesale Networks NZ, you will be assigned a dedicated Channel Partner Manager who will be your single point of contact inside the company.
Do you offer customer service, pre-sales and tech support?
Depending on your PWN partner level, this service comes as standard or is available for a small monthly fee.
Do you provide billing support, and can I get branded bills?
Depending on your PWN partner level, this service comes as standard or is available for a small monthly fee.
Will I receive detailed reporting? How frequently do you run reports?
Yes we provide detailed reporting as standard and can provide reports weekly and/ monthly or ad hoc if required.
What upfront costs apply?
Partner Wholesale Networks offers three tiers of partner model options and are flexible in our approach. Pricing will depend on your model choice – the Agent model has a $0 set up fee. Contact us for more information.
Do you have a customer portal?
Yes, a portal is available for a range of self-service options and access to an SQ tool. We have a development program in place for regular upgrades.
Can I change my partner level?
Yes. Each of our PWN partner levels is transitional and you can move levels depending on your business and what level of support you need.
Can I access product training, is it ongoing?
Yes, we provide full product and service training. We also run ongoing training programs for changes, new services and product updates.
How long is the on-boarding process
You can start selling from day one! And depending on the partner level you sign up for, on-boarding will take place over 1-3 weeks.
What incentives do you offer?
You will enjoy a number of incentives as a Partner Wholesale Networks partner from strong margins, to volume rebates, and industry leading quarterly and annual incentive programs. See our News & Events page for details of current promotions or contact your channel manager.
Where is the customer support team located?
Your dedicated Channel Partner Manager, and our provisioning, customer service and billing support functions are all located together at our head office in Melbourne, Australia.
Do you have a mobile offering in the product suite?
Yes we do. As a Partner Wholesale MVNO, you’ll be provided with access to a range of mobile services from leading carriers.
Build a successful New Zealand telco business with a partnership you can rely on
